Functie

After an internal training period, you will be part of the Support Team responsible for the technical support of our international customers.

You work in shifts from Monday to Friday - and -.

You will be responsible for the accurate administrative follow-up of customer inquiries.

On a daily basis, you will interact (via and phone) with terminal operators, maintenance personnel and technicians worldwide.

You will resolve technical inquiries within the agreed timings and escalate further where needed.

You are the first point of contact for customers in case of a defect, outage or problem.

You are a good listener who is able to identify customer needs. You feel comfortable further inquiring a customer to clearly identify the issues.

If you cannot resolve a customer inquiry yourself, you will discuss this internally, and provide customer feedback within the agreed timings. You take ownership of the customer inquiry and strive to come to result-driven solutions.

You work closely with Employer’s Service technicians.

You must obtain a professional manner at all times, remain courteous and strive to deliver excellent customer services.

Jouw profiel

Minimum of years of experience in a similar role as a Service Desk Engineer and/or a degree in an IT-related field.

Excellent knowledge of English & good knowledge of Dutch. Other languages are an asset (Spanish, German…).

Excellent communicator, diplomatic, result-driven, and customer-oriented.

You know how to prioritize, are well-organized and a good planner.

Your key skills are customer-focused, problem-solver, result-driven, focused, communicative, eager to learn.

De operationele werkleiding superviseren (coördinatie, communicatie, ...) Toezicht houden op een werkdon of project Installatie (apparatuur, systeem, netwerk, werkposten, software) Toezicht houden op een werkdon of project Sturing van software en hardware Toezicht houden op een werkdon of project Onderhoud Aanbod

Permanent contract with competitive salary package (company car, meal vouchers, pension plan, health insurance, …)

A challenging job in a high-tech and steadily growing company (+ employees), with opportunity to further develop your skills (st, nd,rd line).

You will be part of a growing international support team.

You will be located at our Leuven/Heverlee office.

Hybrid working is possible.

You will receive a specific training and continue your learning continuously through your colleagues.

You will receive fresh soup every day and fruit are at disposal.

Company and team events at very regular intervals.

No need to worry about parking space. We have our own parking and there is enough parking around our company.